We believe that for this firm to be successful, we must set out our philosophy of doing business as clearly as possible. These things, above all else, are important to us:
No other single attribute of a person or of a business can have such an impact on success or failure. We believe that every action must be taken with truth and honesty, and if we must ask ourselves if it is all right to do something, it probably is not. If you say you will do something, DO IT. If a defect exists in the property, DISCLOSE IT. Honesty in every action, truth in every word. We expect honesty from our employees and agents.
Our clients and customers have a right to expect outstanding service. We are paid not for our time, but for our service. If we expect to be well paid, we must provide the highest level of service available. We expect our employees and agents to provide excellent service.
No organization can grow and prosper unless each member of the team puts forth the maximum effort. Often, we feel a tendency to “let down”, and to do less than our best. We expect hard work from our employees and agents.
We should never undertake an assignment for a client or customer unless we have the training and experience to do the job. We believe in continuing education, for only by learning better ways to provide service can we enhance our reputation. We expect our employees and agents to continue learning.
An organization can be great when all members are working together for a common purpose. It can be only mediocre when some are rowing in a different direction. Once the firm’s goals are set, all members of the firm should work together to achieve those goals. Helping one another when possible, going out of our way to cooperate with each other, will bring harmony and wealth. We expect cooperation from our employees and agents.
Sometimes even the most competent professionals make mistakes. We understand this fact. Our clients and customers must be happy with the transaction, or we shall not get repeat business. If we make a mistake, we must be willing to stand accountable, and to make it right with the customer. We expect our employees and agents to be accountable for mistakes if a client is damaged.
The Code of Ethics of the National Association of Realtors is a guide for our daily business operations. The laws of this State are clear as to our obligations to our clients and customers. Our employees and agents must observe the law and abide by the Code of Ethics.
No one in this organization shall deny equal professional services to any person for reasons of race, color, religion, sex, handicap, familiar status, or national origin. No one shall be party to any plan or agreement to discriminate against a person or persons on the basis of race, color, religion, sex, handicap, familiar status or country of national origin.
We often learn a great deal about our clients because of the trust they have placed in us. Information deemed confidential under the scope of our agency duties should be kept strictly confidential.
This is our business philosophy. These things, above all else, are important to us.